The Consumer Action Handbook is a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company.
It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.
The Consumer Information Catalog lists approximately 200 free and low-cost publications available to you from various federal agencies. The publications cover topics such as money, health, employment, housing, federal programs, education and travel.
Consumer Action Handbook USA.gov/handbook
Consumer Action Handbook Consumer Action Handbook - Spanish - Banking
- Car Buying And Maintenance
- Credit
- Employment
- Financing Your Education
- Food and Grocery Shopping
- Going Green
- Health Care
- Housing
- Insurance
- Internet
- Investing
- Privacy Protection and Identity Theft
- Phones
- Shopping from Home
- Telemarketing and Unwanted Mail
- Televisions
- Travel
- Utilities
- Wills and Funerals
You can also order a print copy, explore the interactive version, or download it by section.
Public Downloads
All items are free to view, share, and download.
Public Downloads - Español (Spanish)
When available, we provide all our content with a Spanish version in our public download section. You can find additional material from sources listed in all our articles.
Download Consumer Activities, Information and Resources
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